CareerEnclave.Com - Jobs India

Technical Service Desk- Voice Based Support    


   Walkin for an interview -

17th to 21st Dec 07

Timing - 10:00AM - 1:00PM

Venue:

HCL Comnet Ltd
#204, Oxford House
Behind Manipal Hospital
Rustham Bagh Layout, St. Peter's RC Church
Airport Road, Bangalore-17

Contact Person Name: Elise J / Piyush    


Desired Profile

   Monitor and respond to calls, mails, and web queries Troubleshoot software and hardware

Willing to work in a 24x7 environment

Understanding of MS Active Directory or Lotus-Notes,

Microsoft Outlook
certifications of MCP, MCSA, MCSE will be preferred

Expertise in OperatingSystem (Windows 2000,NT,XP) and MS Office (MS

Outlook, MS Word, and MS Excel)

Knowledge of browsers (MS Internet Explorer, Firefox) and VPN
(IPSEC, PPTP, L2TP)
          Exemplary customer service skills Excellent research skills with proficiency in usage of 'search' function Phone etiquette - articulate, with a friendly tone and neutral accent.

           We offer global 24x7 three shift operations with excellent benefits and an international work style from which you can build your skills to take you to the next level. Benefits include health/medicalbenefits and paid time-off. We have a robust training programme and are an equal opportunity employer committed to
workforce diversity.   

Experience   0 - 4 Years    

Industry Type   BPO/ITES /CRM/Transcription   

Functional Area    ITES/BPO/KPO, Customer Service, Ops.   

Education   UG - Any Graduate - Any Specialization

                  PG - Any PG Course - Any Specialization    

Compensation :    Best In Industry   

Location   Bangalore    

Keywords   helpdesk, Help - Desk, Service - Desk, IT - Helpdesk, Tech - Support, Technical - Support, TSR, TSO, Global Service Desk, Microsoft, MCP, MCSE, MCSA, A+, N+,    
Contact   Piyush

Reference   EUC-Dec   

Recruiter wants you to directly approach the venue with your profile detail