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Engineer - SLA/OLA Job Description Daily/ Weekly/ Monthly / Quaterly Service Level Reporting (SLR)
Development of tools and reports using SQL Query and Vb Scripting
Incorporate existing service improvement plans / programs into the Service Level Management Process.
Creation and maintenance of a catalog of services.
Investigate and report all breaches of OLAâs and implement solutions to prevent future occurrences
Mapping of SLA with OLA for existing and new telecom operation.
Analyze, facilitate service performance reporting
Act as coordination point for any temporary changes to service levels.
Desired Profile OMC engineer with 2-3 Yrs of reporting, report development and report analysis in wireless communication. Report development experioence using SQL, VB/Java scripting or coding experience in VC++ is must.
Required Competencies Goals and Results Orientation
Team Player
Good verbal and non verbal communication
Problem-solving ability
Change Management
Thinking and Acting in terms of systems
Experience 2 - 3 Years
Industry Type Telcom/ISP
Functional Area Telecom Software
Location Chennai
Keywords SLA, OLA, OMCR
If you meet the above mentioned criteria, apply online
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