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Customer Care Executive @ WIPRO BPO

   
Experience :  0 - 4 Years

Location :   Pune

Industry Type :  BPO/ITES /CRM/Transcription

Functional Area :  ITES/BPO/KPO, Customer Service, Ops.
 
Job Description

Roles and Responsibilities: Provide prompt and quick resolutions to customer quires.
Skill & Job Requirements: Working knowledge of PCs e.g. MS Office with reasonable keyboard skills Knowledge of Desktops, Generic understanding of customer service Excellent spoken English and reasonably good written communication skills Excellent listening skills Team player Reasonable analytical skills

Desired Candidate Profile

Experience :  0-3 Years

Skills: Responsible for customer service,Turnaround within set time frames,Minimize customer dissonance, Optimize charge out and cost per transaction. Monitor customer satisfaction levels and participate in developing improvement plans. Implementation of new negotiated facilities services and programmes. Ensure accurate documentation of customer profiles. Handle written customer correspondence on behalf of operations. Communicate with operations staff on client issues, policy change etc. Maintain customer and vendor databases.

Area of expertise: Operations

Keywords :  Call Center , Pune , Inbound , Non Tech , B E , Domestic Call Centre , External Student , International Call Centre , Voice Process , Pickup , Good Communication Skills , Graduate , Night Shifts , B com , Customer Service , B P O , Ites , B A , Drop
 

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