Technical Support Associate / Sr. Technical Support Associate Job Description Responsible for ensuring timely process through which problems are controlled.
This includes problem recognition, research, isolation, resolution, and follow-up steps.
Trouble shooting for clients and providing the fastest possible solution to them.
Desired Profile � Strong written and verbal English communication skills
� Working knowledge of desktop PC and peripheral devices.
� Preferably proven understanding of network protocols, hardware and Network E-Mail Systems. (Exchange & Outlook)
� Customer support experience required
� Flexibility in work schedule and processes
� Professional customer service skills and a positive attitude required
� Possess analytical problem solving skills
� Good time management skills
� Ability to handle difficult or irate customers
� Ability to respond to and resolve customer inquiries
� Ability to listen effectively
� Ability to follow procedural guidelines to respond to and/or research customer questions
� Ability to work in a team environment
� Ability to diagnose and resolve customer problems via the telephone
� Ability to multitask and adapt to constantly changing environment.
Experience 0 - 4 Years
Industry Type BPO/ITES /CRM/Transcription
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Location Pune
Keywords technical support, call center, us process, uk process, bpo, ITES,
If you meet the above mentioned criteria, apply online
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