Customer Service Executive : RR Donnelley Global BPO : PCSJ0308 Experience : 0 - 3 Years
Location : Chennai
Industry Type : BPO/ITES /CRM/Transcription
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Job DescriptionPosition Description: Act as an important link between the client and the operations team. Attend client calls, interact with clients frequently, manage job queues and communicate feedback to operations team. Recognize performance and behavioral problems in team and act proactively to ensure productivity is unhampered.
Essential Qualifications: Graduate in any discipline
Description of Responsibility:Operate as a vital link between the client and the operations
Assign jobs to team to ensure maximum utilization of resources
Play an important role with CM to develop an environment that
provides motivation and opportunities for the team
Assess, understand, analyze the client requirement and ensure the
deadlines are adhered to
Manage queues / workflow and shift scheduling
Check / monitor absenteeism
Ensure adherence to security norms including print security and
physical access procedures in the team
Ensure all members of the team go through security and compliance
awareness programs as per policy
Technical Qualifications: Technical know-how of MS Office Suite
Work Schedule: Ability to work flexible schedule during day, night and weekend shifts
If interested, please send your updated resume to
hlota@officetiger.comContact person: Harpreet
Contact number: 044 64565914
Desired Candidate ProfileCustomer service orientation, Good communication skills, Inter-cultural awareness, Ability to function in a dynamic and changing environment.
Keywords : Customer service executive, Customer support executive, Customer associate, Associate, Process officer
If you meet the above mentioned criteria, apply online
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RR Donnelley Recruits Freshers