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Customer Service Desk- Mumbai Job Description • To execute customer loyalty programs for the store in line with the Customer Loyalty Head at the store.
• To address customer queries regarding products, services & loyalty program and resolve complaints, if any regarding the same.
• To register and resolve the customer complaints regarding their in-store experience.
• To register customers’ recommendations, suggestions and appreciations logged, and necessary recommendations implemented in consultation with the store manager.
• To collect customer satisfaction surveys and feedbacks.
Desired Profile • High degree of customer orientation
• Communication
• Language fluency
• High degree of process and systems orientation
• Learning and listening
Experience 0 - 1 Years
Industry Type Retailing
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Location Mumbai
Keywords Customer Service
If you meet the above mentioned criteria, apply online
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