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DELL HIRING TECHNICAL SUPPORT EXECUTIVES FOR UK/US/CANADA VOICE PROCESS(PRIOR DELL PROCESS EXPERIENCE IS AN ADDED ADVANTAGE) !! CONTACT 9886043351 FOR MORE DETAILS


Job Description

Immediate Openings in Dell International Services , Bangalore .

Process:

Technical Support : Voice( US)

Key Skills:  Flawless Communication skills and Good Technical Troubleshooting skills

Job Description:

Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.

Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.

Escalate problems when unable to resolve customer issues.

Log and sufficiently document all contacts with customers in designated tools.

Qualification and Experience Required:

Bachelor Degree, PUC (with one year of international call center experience);

Diploma Courses (post 10+2 with 1 year international call center experience);

Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)

1. Basics of Computers including Operating Systems, hardware and internet .
2. Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage

Exposure to technical support trouble shooting in international call centers will be an added advantage.

Additional Information   
      
Experience :     0 - 3 years   
    
Education :    Any graduate   
    
Job Category:     Call Centre, BPO, Customer Service   
    
Job Location :      Bangalore   
    
Key Skills:    CALL CENTRE, VOICE PROCESS,DAYSHIFT, UK SHIFT, TECHNICAL SUPPORT, TECHNICAL PROCESS   
    
Job Ref code:    CTS   
    
Industry:    IT Enabled Services   
    
Role:    Technical Support Executive ( voice)



If you meet the above mentioned criteria, apply online

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