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Job Description   

*Answer inbound calls
*Document the calls to ensure all information is captured
*Ensure one time call resolution
*Maintain accuracy of information given and documented
*Adhere to standard operating procedures required by the process
*Attend briefings, trainings/refresher sessions and meetings as required
*Should be able to work in roational night shifts

Desired Profile    

*Excellent Communication skills
*Logical reasoning and analytical skills
*Ability to work with speed and accuracy
*Prioritizing and organizaing skills
*Team working

Experience   0 - 4 Years

Industry Type   BPO/ITES /CRM/Transcription

Functional Area    ITES/BPO/KPO, Customer Service, Ops.

Location   Mumbai, Mumbai Suburbs

Keywords   CSE , Voice , Non Tech , UK, US, CCE, CSA, International call centre, inbound, outbound, night shifts, fresher, undergraduate, bpo, customer care, customer service, telecalling , reservation execuitve , airlines , ticketing


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