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Business Manager(249168 -External)

Job Description   

The role is responsible for overseeing the business operations of an SMSGR program dedicated to ensuring Microsoft staff in India GTSC based in Bangalore, India can effectively work across cultural and linguistic difference in delivering high-level technical support.

Desired Profile

Core Responsibilities: Business Management: Monitor and report on team performance in the areas of productivity, customer satisfaction, and alignment with best practices in business communications readiness. Drive consistent and effective metrics and reporting on service offerings across the program, including ROB for MBRs and QBRs. Perform strategic analyses of culture and communication readiness and recommend actions to achieve predictable, consistent, scalable operations within India GTSC. Performing business operations modeling and capacity planning for cluster support teams and team leads Model budget in line with quarterly accountability. Customer Relatonship and Engagment. Develop and maintain effective relationships with customers including directors, group managers, and team managers Liaise and partner effectively with CTS and India GTSC support functions including Business Excellence, Finance, Recruiting, HR, and others.

Experience   2 - 6 Years

Industry Type   IT-Software/ Software Services

Functional Area    Application Programming, Maintenance

Location   Bengaluru/Bangalore

Keywords   Business Manager249168 -External

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