Freshers Walkins in Top IT Companies
- Click here to Register Today!
------------------------------------------------------
OPENINGS IN DELL FOR SEMI TECH (VOICE/US SHIFT) CAL-9902342214
Job Description•Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
•Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
•Escalate problems when unable to resolve customer issues.
•Log and sufficiently document all contacts with customers in designated tools.
Desired Candidate ProfileBachelor Degree, PUC (with one year of international call center experience);
Diploma Courses (post 10+2 with 1 year international call center experience);
Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
1. Basics of Computers including Operating Systems, hardware and internet .
2. Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage
Exposure to technical support trouble shooting in international call centers will be an added advantage.
Experience : 0 - 2 Years
Location : Bengaluru/Bangalore
Industry Type : BPO/ITES /CRM/Transcription
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Keywords : CALL CENTER, TECH SUPPORT, SEMI TECH
If you meet the above mentioned criteria, apply online
How To Apply- If you have not registered in Naukri.Com
Click here to Post Your FREE Resume
OR
If you have registered in naukri.com, click here
Dell Recruits Freshers