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Servicedesk


Job Description

   Worked with Service Desk tools such as HP Servicedesk, Remedy etc.,
Receiving incoming calls from customers and creates incident Records
Questioning as well as probing as relevant to the issue and level of the caller
Monitors & reviews system, event, security & error logs
Provides status on progress in a timely and proactive manner.
Provide follow up IT support to end users to ensure resolution and customer satisfaction.
Good Communication Skills required.
Only female candidates need to apply.

Desired Profile

    Worked with Service Desk tools such as HP Servicedesk, Remedy etc.,
Receiving incoming calls from customers and creates incident Records
Questioning as well as probing as relevant to the issue and level of the caller
Monitors & reviews system, event, security & error logs
Provides status on progress in a timely and proactive manner.
Provide follow up IT support to end users to ensure resolution and customer satisfaction.
Good Communication Skills required.
Only female candidates need to apply.

Experience   1 - 3 Years

Industry Type   BPO/ITES /CRM/Transcription

Functional Area    ITES/BPO/KPO, Customer Service, Ops.

Location   Noida

Keywords   helpdesk , coordinator


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