Customer Support Associate(B8107)Experience : 0 - 1 Years
Location : Delhi
Industry Type : BPO/ITES /CRM/Transcription
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Job DescriptionRoles and Responsibilities: Excellent Communication skills, basic knowledge of computers
Skill & Job Requirements: Under Grad / Graduate or equivalent, Diploma in Software / Hardware, Engineers, etc.
Total Experience - any industry 0-2 years of experience
Age between 18 yrs - 35 yrs.
Understanding of job profile applied for
Excellent listening skills.
Ability to use the phone system
Customer Service Skills
Knowledge of Products and Processes
Problem Soving and Anlytical Skill.
Excellent spoken and written communication skills
Reasonably good Key boarding Skills
Desired Candidate ProfileQualification: BA,BE / BTech, Diploma, MCA,Other Qualifications, Vocational
Experience : 0-1 Years
Skills: "Update knowledge of customer’s product line and service offerings,
current products and technologies"
Minimize customer dissonance, optimize charge out and cost per transaction
Monitor customer satisfaction levels and participate in developing improvement plans
Maintain customer and vendor databases
Implementation of new negotiated facilities services and programmes
Ensure accurate documentation of customer profiles
Handle written customer correspondence on behalf of operations
Communicate with operations staff on client issues, policy change etc.
Area of expertise: Operations
Keywords : Customer Support AssociateB8107
If you meet the above mentioned criteria, apply online
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