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LOOKING FOR A CHANGE FROM CUSTOMER CARE TO TECHNICAL SUPPORT?? DELL HIRING FOR SEMI TECHNICAL SUPPORT(US -VOICE)!!FRESH GRADUATES CAN ALSO APPLY!!


Job Description

Job Description:

Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.

Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.

Escalate problems when unable to resolve customer issues.

Log and sufficiently document all contacts with customers in designated tools.

Qualification and Experience Required:

Fresher’s(B.COM, BBM, BA, BCA, BHM only)
PUC (with one year of international call center experience/ 2 years non relevant experience);

Diploma Courses (post 10+2 with 1 year international call center experience);

Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)

1. Basics of Computers including Operating Systems, hardware and internet .
2. Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage

Exposure to technical support trouble shooting in international call centers will be an added advantage.

Additional Information    
      
Experience :     0 - 2 years    
     
Job Category:     Call Centre, BPO, Customer Service    
     
Job Location :      Bangalore    
     
Key Skills:    Flawless Communication skills and Basics with Computers    
     
Job Ref code:    ESQ
   
Role:    Technical Support Executive ( voice)    
   


If you meet the above mentioned criteria, apply online

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