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Associate / Senior Associate - Technical support (Voice based)
Title: Associate
Job Description:
Trouble Shooting in MS Office, Windows OS, Internet explorer, Lotus Notes / Outlook
Good understanding of Ticketing and Remote connect tools
Awareness of PC Hardware Environment, Printers, UNIX.
Ability to work effectively as a team member
Ability to handle continuous calls
Pleasant, professional, and courteous personality
Excellent verbal and written communication skills
Ability to diffuse volatile situations when distressed or irate customers call for support
Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident
Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support
Able to categorize an incident correctly for call tracking and logging purposes.
Very Good English speaking skills is a definite MUST
Qualification : Any Graduate with minimum aggregate of 40% in 10th / 12th / Graduation
Experience : 1 - 2.5years (Relevant voice based technical support experience)
Specifications:
Candidates willing to work in Night Shifts need only apply
Candidates must be willing to enter into a service agreement (Bond) with iGATE
Location : iGATE, Noida
Walkin Date: 26th March to 10th April 2009, Monday to Friday between 3PM to 6PM
Venue:
iGATE Global Solutions Limited,
C133A, Sector 2,
Noida
Landmark: Sector 2 Fire Station
Contact: 0120- 3988111 - Sonila (x1338-Noida) / Rahul(x1304-Noida)
What should you bring when you visit our campus:
One copy of your detailed updated resume
One passport size photograph
Graduation mark cards, Appointment / Appraisal letter /last three months salary slip
iGATE IT Walkin Mar 27 - Apr 10