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WIPRO BPO HIRING FOR ITS TELECOM CLIENT (NON VOICE)!!!!!!!!!!!!!!
 
 
Experience :  0 - 5 Years

Location :   Pune

Education :  UG - B.A - Any Specialization,B.Arch - Architecture,B.B.A -

Management,B.Com - Commerce,B.Ed - Education,B.Pharma - Pharmacy,B.Sc - Any

Specialization,BDS - Dentistry,BHM - Hotel Management,BVSC - Veterinary Science,LLB

- Law,MBBS - Medicine
 
PG - Post Graduation Not Required

Industry Type :  BPO/ITES /CRM/Transcription

Functional Area :  ITES/BPO/KPO, Customer Service, Ops.
 
Job Description

• Responsible for customer service turnaround within set time frames.
• Minimize customer dissonance, optimize charge out and cost per transaction.
• Monitor customer satisfaction levels and participate in developing improvement plans.
• Maintain customer and vendor databases.
• Implementation of new negotiated facilities services and programmes.
• Ensure accurate documentation of customer profiles.
• Handle written customer correspondence on behalf of operations
• Communicate with operations staff on client issues, policy change etc.

Desired Candidate Profile

Age: 18 to 45 years

Education :  ONLY GRADUATES

BE / BTECH / MCA / UNDERGRADUATES / DIPLOMA HOLDERS NEED NOT APPLY

Shifts: Open to working in NIGHT shifts

Incase you fulfill the above criteria kindly walk in to one of the addresses mentioned below between 10AM and 5PM:

Venue

Wipro BPO (Monday to Friday)
Plot No. 2
Phase 1
Rajiv Gandhi Infotech Park
Next to Infosys BPO
Hinjewadi
Pune-411057

Venue

Wipro BPO (Monday to Saturday)
FC Annex, 1215,
Shivajinagar,

Landmark: Lane opposite Fergusson College Gate 2
Lane adjacent to Hotel Savera
Next to TATA Motor Finance

Documents to be carried for the interview:

2 passport size photographs in color

2 printed copies of your resume

1 photo identity proof (original + photocopy)

Keywords :  csa , cse , cca , cce , night shifts , bpo , call centre , non voice process , telecom process , uk process