Customer Service Executive : RR Donnelley Global BPO : PCSJ0308 Experience : 0 - 3 Years
Location : Chennai
Industry Type : BPO/ITES /CRM/Transcription
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Job DescriptionPosition Description: Act as an important link between the client and the operations team. Attend client calls, interact with clients frequently, manage job queues and communicate feedback to operations team. Recognize performance and behavioral problems in team and act proactively to ensure productivity is unhampered.
Essential Qualifications: Graduate in any discipline
Description of Responsibility:
- Operate as a vital link between the client and the
operations
- Assign jobs to team to ensure maximum utilization of
resources
- Play an important role with CM to develop an environment
that provides motivation and opportunities for the team
- Assess, understand, analyze the client requirement and
ensure the deadlines are adhered to
- Manage queues / workflow and shift scheduling
- Check / monitor absenteeism
- Ensure adherence to security norms including print
security and physical access procedures in the team
- Ensure all members of the team go through security and
compliance awareness programs as per policy
Technical Qualifications: Technical know-how of MS Office Suite
Work Schedule: Ability to work flexible schedule during day, night and weekend shifts
Contact person: Harpreet
Desired Candidate ProfileCustomer service orientation, Good communication skills, Inter-cultural awareness, Ability to function in a dynamic and changing environment.
Keywords : Customer service executive, Customer support executive, Customer
associate, Associate, Process officer.
If you meet the above mentioned criteria, apply online
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RR Donnelley Recruits Freshers