Customer Service Associate : RR Donnelley Global BPO : PCSJ0509 Experience : 0 - 2 Years
Location : Chennai
Industry Type : BPO/ITES /CRM/Transcription
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Job DescriptionPosition Description: To work with an established team, monitor the distribution of research reports to the client’s vendor websites using the client’s web-based applications. Execute manual and automatic jobs. Candidate must be able to learn the production procedures and integrate themselves into the team.
Essential Qualifications: Graduate in any discipline. Preferably Minimum of 6 months to 1 year experience in direct client servicing (or) Minimum 6 months or 1 year work experience in a Technical call center
Technical Qualifications: Good understanding of the Internet. Working knowledge of the MS Office Suite. Preferably knowledge of software testing.
Additional skills:
· Excellent oral and written communication skills
· Customer service orientation
· Inter-cultural awareness
· Initiative
· Flexibility / Adaptability
· Ability to function in a dynamic and changing environment
Work Schedule: Ability to work flexible schedule during day, night and weekend shifts
Contact person: Harpreet
Desired Candidate ProfileCustomer service orientation, Good communication skills, Inter-cultural awareness, Ability to function in a dynamic and changing environment.
Company Profile
RR Donnelley Global BPO, formerly known as OfficeTiger is among the leading outsourcing companies offering judgment based industry focused solutions and executes complex onsite-offshore outsourcing services on a global scale.
With a proven track record, RR Donnelley Global BPO mobilizes the right-mix of people from over a 7700 strong work force, in 28 delivery and 41 on-site operation centers, spread across 9 countries. Founded in 1999, our clients include large investment and commercial banks, leading diversified financial services companies, insurance companies, law firms, publishing houses, utilities, pharmaceuticals and global retailers.
RR Donnelley is the world?s premier provider of print, document management, supply chain solutions, and business services, serving organizations worldwide. With more than a 140-year heritage of integrity, RR Donnelley is an $11 billion, Fortune 300 Company with approximately 60,000 employees, serving customers in locations across the globe.
Keywords : Customer service, Technical support executive, Customer associate, Associate,
Process officer.
If you meet the above mentioned criteria, apply online
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