Technical Support Analyst (Voice & Email Based) Job Description Technical Support Analyst - This person is expected to answer end user calls and / or work on end user emails.
Answers calls and / or process emails.
- Analyze the request.
- Provide first level support on Desktops, Peripherals, Servers and Office automation products.
- ID administration on all authorized internal applications and systems. (Training would be provided.)
- Troubleshooting Applications and Systems as per the script in our knowledge base.
- Log all the calls / tickets on our internal ticketing system as per procedures and processes.
- Assign tickets to respective workgroups as per script where applicable.
- Escalate as per process.
Desired Profile Handle additional helpdesk responsibilities as required.
- Flexibility to work non-traditional hours/shifts
- Adherence to shift timings.
- Works in coordination with the shift lead and managers.
- Does not take unscheduled and unapproved leaves.
- Quality and time conscious.
- Respects and follows company’s values and business guide lines
- Excellent English Verbal and Written Communication.
- Certifications Required:
- MCSA / MCSE
- Optional: Cisco / Novell / Lotus Notes etc
Experience 1 - 3 Years
Industry Type IT-Software/ Software Services
Functional Area Application Programming, Maintenance
Location Bengaluru/Bangalore
Keywords Voice Support,Service Desk
If you meet the above mentioned criteria, apply online
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