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HELPDESK / Service Desk Analyst – IT Processing Ops (PART TIME)


Job Description   

• Provide technical Support to internal customers.
• Resolve a high percentage of calls at first point of contact through the use of the knowledge base/ any other knowledge tool and raise incidents/tickets to escalate problems to second level support areas as appropriate.
• Troubleshoot laptops (if any), workstations and printers (if any).
• Implement policies and procedures in all concerned business areas and ensure that audit requirements are met in day-to-day operations.
• recommendations are made and cascaded across the team
• Ensure that written responses are accurate, professional, clear and concise
• An eye for Quality and suggest improvement over the current practices.

Desired Profile    

• Experience of handling calls and ticketing the incidents.
• Good analytical skills to review understand and interpret documentation.
• High level of judgment and decision making skills
• Good knowledge about the fundamentals of Hardware, Networking and Operating Systems like 98, NT, XP.
• The ability to work under pressure to meet deadlines whilst maintaining quality
• Ability to prioritize and deliver service, to agreed service levels, within a diverse and constantly changing technical environment.
• The ability to work under pressure and to tight time-scales
• Enthusiasm for new technologies and change.

Experience   0 - 2 Years

Industry Type   BPO/ITES /CRM/Transcription

Functional Area    Network Administration, Security

Location   Hyderabad / Secunderabad

Keywords   it helpdesk


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