Technical/Customer Support Engineer Job Description Cisco Systems is looking for a Technical Support Engineer. Technical Support Engineer position has the following responsibilities:
Solves product and network problems of high complexity.
Provides consultation to independently solve complex product and network problems.
Effectively utilizes complex lab setups to duplicate and solve problems.
Acts as a point of contact for large account network problem resolution.
Submits complete and correct defect reports in area of expertise.
Is a certified technical expert in at least one area.
Consults with Operations manager when needed to assist with requirements for a specific Customer.
Engages as HTTS technical representative on escalated cases.
Provides systems/product training and intellectual property material.
Ability to analyze, configure and troubleshoot medium to large networks.
Is a certified technical expert in at least one area with excellent broad knowledge of Networking fundamentals.
Utilization of an increasing understanding of Cisco business strategies and drivers to guide activities.
In depth understanding of CSE troubleshooting and case management tools.
Proven crisis management skills.
Demonstrated leadership skills in small projects and teams
Desired Profile The successful candidate has the following experience, skills and capabilities:
One to three years previous experience in break-fix phone support environment with skills in any of the following technical areas: routing protocols, switching, voice, security or network management technologies
Minimum 4-8 yrs of relevant work exp
CCNA/ CCNP desirable
CCIE will be a plus
Working knowledge of Networking industry, products and protocols.
Strong analytical and troubleshooting skills.
Good verbal and written communication skills
BS in Computer Science or equivalent recommended
Experience 4 - 9 Years
Industry Type IT-Hardware & Networking
Functional Area Network Administration, Security
Location Bengaluru/Bangalore
Keywords Technical support, Routing protocols or switching or voice or
security or network management technologies
If you meet the above mentioned criteria, apply online
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