CareerEnclave.Com - Jobs India

DELL HIRING TECH SUPPORT ASSOCIATES (VOICE/US SHIFT)freshers can apply
     
 
Experience :  0 - 3 Years

Location :   Bengaluru/Bangalore

Industry Type :  BPO/ITES /CRM/Transcription

Functional Area :  ITES/BPO/KPO, Customer Service, Ops.
 
Job Description

•Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools. •Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines. •Escalate problems when unable to resolve customer issues. •Log and sufficiently document all contacts with customers in designated tools.

Desired Candidate Profile

Bachelor Degree, PUC (with one year of international call center experience); Diploma Courses (post 10+2 with 1 year international call center experience); Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process) 1. Basics of Computers including Operating Systems, hardware and internet . 2. Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage Exposure to technical support trouble shooting in international call centers will be an added advantage.

Keywords :  TECH SUPPORT,TECHNICAL SUPPORT,LAPTOP SUPPORT,DESKTOP SUPPORT,CALL

CENTER,BPO


If you meet the above mentioned criteria, apply online

How To Apply- If you have not registered in Naukri.Com

Click here to Post Your FREE Resume

OR

If you have registered in naukri.com, click here