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Hiring For Inbound Voice Process


Job Description

* Handling inbound calls

* Document the calls to ensure all information is captured

* Ensure one time call resolution

* Maintain accuracy of information given and documented

* Adhere to standard operating procedures required by the process

* Attend briefings, trainings/refresher sessions and meetings as required

* Should be able to work in roational night shifts

* 6 months to 2 years of experience in any Voice based process

* Excellent Verbal Communication

* Active listening and probing slkills

* Sound understanding of MS office Excellent Communication skills

* Good Analytical Skills

Location Noida

Experience 0 - 3 years

Key Skills Inbound, Voice, BPO, Call Centre

Category Call Centre, BPO, Customer Service

Role Customer Service Executive (Voice)


If you meet the above mentioned criteria, apply online

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