CareerEnclave.Com - Jobs India

Openings for Technical Support Officer - Convergys Thane
     
 
Experience :  0 - 4 Years

Location :   Mumbai

Industry Type :  BPO/ITES /CRM/Transcription

Functional Area :  ITES/BPO/KPO, Customer Service, Ops.
 
Job Description

Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Meet customer requirements through first contact resolution. Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work and update customer file. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. Effectively transfer misdirected customer requests to an appropriate party. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. Participate in activities designed to improve customer satisfaction and business performance. Occasionally use decision-support tools to answer questions. Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking. Offer solutions to issues that are often non-standard/non-routine and require some clarification. Maintain broad knowledge of client products and services.

Desired Candidate Profile

Knowledge of basic computer operations. Willingness to rotate shifts, as needed. Ability to learn. Courteous with strong customer service orientation. Dependable with proficient attention to detail. Good listening and responding skills. Must be flexible with the ability to adapt to changes quickly and think conceptually. Possess insight into self and others. Solid problem solving skills. Some technical knowledge.

Keywords :  Basic Technical Knowledge preferred but not compulsory


If you meet the above mentioned criteria, apply online

How To Apply- If you have not registered in Naukri.Com

Click here to Post Your FREE Resume

OR

If you have registered in naukri.com, click here