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VARIETY IS THE SPICE OF LIFE!!!! - NOW HIRING FOR MULTIPLE PROCESSES

 
Experience :  0 - 2 Years

Location :   Pune

Education :  UG - B.A - Any Specialization,B.Arch - Architecture,B.B.A - Management,B.Com - Commerce,B.Ed - Education,B.Pharma - Pharmacy,B.Sc - Any Specialization,BCA - Computers,BDS - Dentistry,BHM - Hotel Management,BVSC - Veterinary Science,LLB - Law,MBBS - Medicine
PG - Post Graduation Not Required

Industry Type :  BPO/ITES /CRM/Transcription

Functional Area :  ITES/BPO/KPO, Customer Service, Ops.
 
Job Description

• Responsible for customer service turnaround within set time frames.

• Minimize customer dissonance, optimize charge out and cost per transaction.

• Monitor customer satisfaction levels and participate in developing improvement plans.

• Maintain customer and vendor databases.

• Implementation of new negotiated facilities services and programs.

• Ensure accurate documentation of customer profiles.

• Handle written customer correspondence on behalf of operations.

• Communicate with operations staff on client issues, policy change etc.

Desired Candidate Profile

Eligibility Criteria:

Age: 18 to 45 years

Education :  UNDERGRADUATES/ GRADUATES

BE/BTECH/MCA/DIPLOMA HOLDERS NEED NOT APPLY

Experience :  6 months to 2 years experience in any field

PROCESS DETAILS:VOICE Process involving NIGHT SHIFTS as work hours.

Incase you fulfill the above criteria kindly walk in to one of the addresses mentioned below between 10AM and 5PM:

Wipro BPO (Monday to Friday)
Plot No. 2
Phase 1
Rajiv Gandhi Infotech Park
Next to Infosys BPO
Hinjewadi
Pune-411057

Wipro BPO (Monday to Saturday)

FC Annex, 1215, Shivajinagar,

Landmark: Lane opposite Fergusson College Gate 2

Lane adjacent to Hotel Savera

Next to TATA Motor Finance

Documents to be carried for the interview:

2 passport size photographs in color

2 printed copies of your resume

1 photo identity proof (original + photocopy)

CANDIDATES WHO HAVE APPLIED IN THE LAST 1 MONTH NEED NOT APPLY

 Keywords :  cco , cso , wipro , csa , cse , cca , cce , night shifts , bpo , call centre , voice process
 

If you meet the above mentioned criteria, apply online

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