Call Coordinataor Job Description 1. Call Assignment Management Process
a. CCC to Call Assignment Team
b. Call Assignment Team to ASP/FSE
2. Call Follow-up Management Activity
a. ASP Call Update Follow-up
b. FSE Call Update Follow-up
c. Customer Call Update Follow-up
3. Customer Management Process
a. Escalates Call Management
b. Follow-up and Aging call Management
4. Order Management Process
a. Order Creation
b. Shipment Monitor to ASP
c. Escalated and Critical cal orders Shipment
d. Order Cancellation and Error correction management
5. Vendor Support Management
a. External Battery Warranty Management
b. Ancillary Calls Replacement Monitor
6. Call Closure Management
a. ASP Call Closure Follow-up Management
b. Incomplete Call Closure Details Follow-up
Desired Profile Fresher
Qualification: Any Bachelor degree(exclude BE and postgraduate),Diploma
Experience 0 Years
Industry Type IT-Hardware & Networking
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Location Bengaluru/Bangalore
Keywords Call Coordinator
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APC Recruits Freshers