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Walkin for fresher in Aditya Birla Call Centre


Job Description

Primary Functions/Responsibilities:

-          Render customer support to Idea customers through voice interactions

-          Handle queries to ensure customer satisfaction

-          Stay updated with latest information on various Idea Updates

-          Adhere to client defined quality norms

-          Adhere to service levels norms

-          Adhere to guidelines for code of conduct

-          Adhere to Information Security Policies

 Skills & Knowledge

        Necessary

-          Familiarity of Operating Systems (windows 98/95/2000/NT/XP) & internet

-          Ability to use the desktop computer system: Booting & shutting down the computer system

-          Typing speed: minimum 20 wpm.

-          Ability to perform all KCRPs on phone system- logging in, aux code, routing & closing.

-          Software: demonstrated proficiency in use of ACD

-          Product Knowledge:

              Different Plans available

              Product specific work flows

              Complete understanding of Idea

              knowledgebase

-          Process Knowledge:
               Knowledge of Telecom regulations

               Escalations
               Tagging

-          Written & verbal communication – ability to communicate clearly & correctly

-          Customer service – ability to empathize with customers & prioritize customer needs.

-          Good understanding of telephone etiquette

Desirable

-          Planning & organizing skills

-          Time management skills

-          Initiative and pro-activity

-          Willingness to learn

Educational Qualification Required: Minimum Qualification 12th Standard OR 10+3year Diploma

Others: Willingness to work in rotating shifts/nights and on Weekends & Public Holidays.

Venue for Interview:

Aditya Birla Minacs Worldwide Limited
Rashmi Building, Electronic Complex,
Block EP&GP
Plot# XI - 16,
Salt Lake Sector V,
Kolkata - 700091

Location Kolkata

Experience 0 - 2 years

Key Skills "Call center" or BPO

Education Any graduate

Category Call Centre, BPO, Customer Service

Role Technical Support Executive ( voice)

Industry IT Enabled Services


If you meet the above mentioned criteria, apply online

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