DELL HIRING FRESH GRADUATES (AWAITING FINAL SEM RESULTS/ WITHOUT BACKLOGS ) FOR TECHNICAL/ SEMI TECHNICAL SUPPORT!! CAL CHANDRAKALA 9886043351 FOR INTERVIEW SCHEDULESJob Description Immediate Openings in Dell International Services , Bangalore .
Process:
Technical Support : Voice( US)
Semi Technical Support: Voice (US)
Key Skills:
Flawless Communication skills and Good Technical Troubleshooting skills
Job Description:
•Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
•Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
•Escalate problems when unable to resolve customer issues.
•Log and sufficiently document all contacts with customers in designated tools.
Qualification and Experience Required:
Freshers who are awaiting for their final sem results (having no backlogs in previous sems ) can apply
Bachelor Degree, PUC (with one year of international call center experience);
Diploma Courses (post 10+2 with 1 year international call center experience);
Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
Basics of Computers including Operating Systems, hardware and internet .
Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage
Exposure to technical support trouble shooting in international call centers will be an added advantage.
Company Description:
About Dell:
•$ 58.2 billion corporation, operating across 6 continents from 28 countries, 80,000 employees globally.
•Pioneer of the Direct selling model
•Premier provider of technology products and services ( primarily Desktops, Laptops and Servers)
•One of the world’s largest PC Manufacturers.
Dell International Services:
•Key driver of the Dell Direct Model
•13,500 employees in India and offices at Bangalore, Hyderabad, Gurgaon and Chandigarh
•Work spectrum spans R&D, IT, Analytics, Sales and Customer Experience Centres.
•Operates one of the largest captive Customer Experience Centres providing support to Dell customers worldwide.
If you are looking for a great career ahead and interested to relocate to Bangalore you can contact me on 9886043351.
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Location Bangalore
Key Skills "call center"," desktop support"," laptop support","tsr","tse","technical
support","tech support"
Category Call Centre, BPO, Customer Service
Role • Technical Support Executive ( voice)
• Customer Service Executive (Voice)
If you meet the above mentioned criteria, apply online
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Dell Recruits Freshers