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Experience:0 - 2 Years

Location:Pune

Education:UG - B.A - Any Specialization,B.Arch - Architecture,B.B.A -

Management,B.Com - Commerce,B.Ed - Education,B.Pharma - Pharmacy,B.Sc - Any

Specialization,BCA - Computers,BDS - Dentistry,BHM - Hotel Management,BVSC -

Veterinary Science,LLB - Law,MBBS - Medicine
 
PG - Post Graduation Not Required

Industry Type :  BPO/ITES

Functional Area :  ITES/BPO/KPO, Customer Service, Ops.
 
Job Description

Responsible for customer service turnaround within set time frames.

• Minimize customer dissonance, optimize charge out and cost per transaction.

• Monitor customer satisfaction levels and participate in developing improvement plans.

• Maintain customer and vendor databases.

• Implementation of new negotiated facilities services and programs.

• Ensure accurate documentation of customer profiles.

• Handle written customer correspondence on behalf of operations.

• Communicate with operations staff on client issues, policy change etc.

Desired Candidate Profile

Eligibility Criteria:

Age: 18 to 45 years

Education :  UNDERGRADUATES/ GRADUATES

BE/BTECH/MCA/PGDCA/MBA NEED NOT APPLY

Experience :  FRESHERS can also apply

PROCESS DETAILS: VOICE Process involving NIGHT SHIFTS as work hours.

Incase you fulfill the above criteria kindly walk in to one of the addresses mentioned below between 11AM and 6PM:

Venue

Wipro BPO (Monday to Friday)

Plot No. 2
Phase 1
Rajiv Gandhi Infotech Park
Next to Infosys BPO
Hinjewadi
Pune-411057

Wipro BPO (Monday to Saturday)

FC Annex, 1215,
Shivajinagar,
Landmark: Lane opposite Fergusson College Gate 2

Lane adjacent to Hotel Savera

Next to TATA CAPITAL

Documents to be carried for the interview:

2 passport size photographs in color

2 printed copies of your resume

1 photo identity proof (original + photocopy)

CANDIDATES WHO HAVE APPLIED IN THE LAST 1 MONTH NEED NOT APPLY

Keywords :  CSA, CSO, CSE, CSR, CCA, CCO, ASSOCIATE, CALL CENTRE, BPO, VOICE,

INTERNATIONAL BPO, INBOUND, OUTBOUND, NIGHT SHIFT