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Technical Support officer
     
 JobsCafe.com
Experience :  0 - 2 Years

Location :   Pune

Education :  UG - Any Graduate - Any Specialization,Graduation Not Required
 
PG - Any PG Course - Any Specialization,Post Graduation Not Required

Industry Type :  BPO/ITES

Functional Area :  ITES/BPO/KPO, Customer Service, Ops.
 
Job Description

Should have knowledge of desktop troubleshooting.

Interface with customers via inbound calls or internet for the purpose of resolving routing problems with products or services.

Principle duties and responsibilities:

Greet customers in a courteous, friendly and professional manner using agreed upon procedures.

Listen attentively to customer's needs and concerns, demonstrate empathy.

Clarify customer's requirements, probe for and confirm understanding of requirements or problem.

Position on contract basis.

Comfortable to work 24 by 7.

Please forward your Resumes on ccopune@convergys.com, silvina.s.lobo@convergys.com or Walk in directly at

Venue

Convergys,
RMZ Westend, near Parihar Chowk,
DP Road, Aundh,
Pune

between Mon-Fri at 11a.m. to 8 p.m. You can also contact on 9923000637/644/655
 
Desired Candidate Profile

Knowledge of troubleshooting for desktop.

Ablity to learn.

Courteous with strong customer service orientation, good listening and responding skills.

Must be flexible with the ability to adapt to changes quickly and think conceptually.

Solid problem solving skills.

Education requirment-Graduates, Post grads or Undergraduates.

Experience details: Freshers as well as experienced can apply.

Please forward your Resumes on ccopune@convergys.com, silvina.s.lobo@convergys.com or Walk in directly at Convergys, RMZ Westend, near Parihar Chowk, DP Road, Aundh, Pune between Mon-Fri at 11a.m. to 8 p.m. You can also contact on 9923000637/644/655

Keywords :  Technical support officer