Customer Service Associate : RR Donnelley Global BPO : PCSJ0809JobsCafe.com Experience : 0 - 2 Years
Location : Chennai
Industry Type : BPO/ITES
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Job DescriptionPosition Description: Act as an important link between the client and the operations team. Attend client calls, interact with clients frequently, manage job queues and communicate feedback to operations team. Recognize performance and behavioral problems in team and act proactively to ensure productivity is unhampered.
Essential Qualifications: Graduate in any discipline
Description of Responsibility:
Operate as a vital link between the client and the operations
Assign jobs to team to ensure maximum utilization of resources
Play an important role with CM to develop an environment that provides motivation and opportunities for the team
Assess, understand, analyze the client requirement and ensure the deadlines are adhered to
Manage queues / workflow and shift scheduling
Check / monitor absenteeism
Ensure adherence to security norms including print security and physical access procedures in the team
Ensure all members of the team go through security and compliance awareness programs as per policy
Technical Qualifications: Technical know-how of MS Office Suite
Work Schedule: Ability to work flexible schedule during day, night and weekend shifts
If interested, please send your updated resume
Desired Candidate Profile• Good oral and written communication skills
• Excellent presentation and layout skills
• Customer service orientation
• Inter-cultural awareness
• Initiative
• Ability to function in a dynamic and changing environment
Keywords : Customer service, Customer associate, Associate, Process officer
If you meet the above mentioned criteria, apply online
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