Process Consultant - ITIL JobsCafe.com Job Description 1. Process audit, assessment and GAP analysis.
2. Process development and process engineering
3. Process implementation consulting
4. Process operation and maintenance support
5. Service quality improvement through continuous process improvement
Job description
· Establishing and executing strategic and tactical plans for a full scale implementation of the ITIL / ITSM framework across organization
· Manage asses and analyze the current IT environment
· Designing and implementing information system processes (ITIL based) and functions in a large complex IT organization
· Managing and measuring processes compliance to established company policies/procedures, and lead continuous process improvement
· Measuring the timeliness, quality and effectiveness of all processes performed within a given area of responsibility (demonstrate value in reducing TCO)
· Develop proposals and recommendations to drive process improvement decisions
· Identify opportunities for standardization and improvement of processes and policies and implement best practices
· Capable of developing and implementing new standard policies and procedures as well as improvements to existing policies and procedures
· Experience leading process improvement projects
· Expertise in interfacing with internal customers, external vendors and global teams
· Comfortable and effective dealing with all levels within the organization, including Executive Management
· Ability to work through obstacles to achieve team success
· Makes effective decisions; acts decisively; anticipates future needs; and collaborates with team members to obtain their perspectives
· Tackles problems head-on and resolves them without hesitation
· Demonstrates a positive attitude/energy
· Takes ownership, follows through, and delivers on commitments
Desired Profile 1. Process audit, assessment and GAP analysis.
2. Process development and process engineering
3. Process implementation consulting
4. Process operation and maintenance support
5. Service quality improvement through continuous process improvement
Process Scope
All Service Operation Processes of ITIL V3
Selected Service Transition process of ITIL V3 (Change & Release, Asset & Configuration)
Selected Service Design Processes (Availability, Capacity, Service Level and Service Catalogue)
Qualifications
1. ITIL V2 / V3 certification
2. Experience of Operation
3. Exposure to ITSM tools
4. Strong documentation skills
Experience 4 - 8 Years
Industry Type IT-Hardware & Networking
Functional Area Other
Location Delhi/NCR
Keywords ITIL, Process Consultant,
If you meet the above mentioned criteria, apply online
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