CareerEnclave.Com - Jobs India

Team Leader

JobsCafe.com
Experience :  3 - 7 Years

Location :   Hyderabad / Secunderabad

Industry Type :  BPO/ITES

Functional Area :  ITES/BPO/KPO, Customer Service, Ops.
 
Job Description

• Adherence to the SLA’s – productivity, turn-around-time, and accuracy

• Engage in improving processes through reengineering, system checks, process automation

• Interact with client on transactional issues

• Review daily key operational variables

• Develop back up and contingency plans

• Provide subject matter expertise on processes

• Update Manager on process performance and critical people issues

• Identify potential people issues amongst the team & resolve the same on a proactive basis

• Provide process problem resolution assistance to teams via calenderized one on one’s and coaching sessions

• Provide coaching and feedback to team members

• Hold regular team meetings with Team Members to ensure that there is constant flow of information and knowledge dissemination –query logs, issue resolution

• Assist new hires such that they are productive on the floor in the shortest possible time frame.

• Perform miscellaneous duties as assigned by management

• Performance Management of the team

• Handle all logistics related issues: roster management, shift rotations

• Responsible for managing appraisal cycles, leave management, attendance, retention management and other day-to-day administrative jobs

Desired Candidate Profile

Deposit Review –The Deposit Review unit reviews a small percentage of all deposits made at image-based ATM's through the Reg CC application. This application will either recommend a hold or suggest a manual risk score be completed to determine if a hold should be placed. An associate could also recommend returning the item based on review. The Reg CC application will assist in loss prevention and **** detection by providing an image of the item(s) deposited which are then cursory reviewed by an analyst for signs of **** and/or check acceptability.

Keywords :  Team Leader


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