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DELL HIRING FOR TECH SUPPORT (US- VOICE)!! Cal Chandrakala 9886043351 JobsCafe.com Experience : 1 - 3 Years
Location : Bengaluru/Bangalore
Industry Type : BPO/ITES
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Job Description• Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools. • Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines. • Escalate problems when unable to resolve customer issues. • Log and sufficiently document all contacts with customers in designated tools. • Identify and provide input on unique or recurring customer problems. • Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.
Desired Candidate Profile• Bachelor Degree, PUC (with one year of international call center experience); • Diploma Courses (post 10+2 with 1 year international call center experience); • Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process) • Basics of Computers including Operating Systems, hardware and internet. • Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantageExposure to technical support trouble shooting in international call centers will be an added advantage. Fresher can also apply !
Keywords : TSR, TSE, TSO, TSA, Technical Support, Laptop Support, Tech Supp.
If you meet the above mentioned criteria, apply online
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