Change Manager - S&D JobsCafe.com Job Description # The Change Manager is primarily responsible for the overall quality of the Change Management process. He/she is the main coordinator within this process and is the focal point regarding changes for both the customer and the IT organization. Therefore, all managers in the IT organization must support the individual in this role.
• Accepts, prioritizes, and categorizes change requests
• Rejects outright any change request that is completely out of scope or out of policy for Change Management
• Chairs the Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings
• Ensures that all preparations have been made for a CAB meeting, including creating of agenda, circulation of change requests to be considered, and inviting of participants
• Obtains authorization for submitted change requests from the Change Authority
• Ensuring client representative approval is obtained prior to implementation
• Ensures post review of exception changes to evaluate if the change addressed a real or a perceived exception condition
• Utilizes the Change Management reporting system to monitor and track changes
• Creates consolidated change schedule and resolves any scheduling conflicts
• Re-scheduling changes, when required
• Identifies change requests that have not been acted upon in a timely manner and takes appropriate action
• Ensures that changes are communicated in a timely and adequate manner
• Create and distribute Change Management reports
• Reviews all implemented changes to ensure that they have been carried out
• Closes change requests
• Identifying and Communicating any service improvement opportunities and creating a proposal
• Notifying and escalating as required
• Carries out the Process Manager responsibilities for the Change Management process
• Knowledge of SAP is desirable.
Desired Profile # Knowledge of SAP is desirable
# Minimum 1 years of education required
# Minimum 9 to 11 years of education required
Required
* Bachelor's Degree
* English: Fluent
Experience 5 - 10 Years
Industry Type IT-Software/ Software Services
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Location Pune
Keywords Service Delivery Manager, Change Management
If you meet the above mentioned criteria, apply online
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