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Compliance Management JobsCafe.com Job Description Responsible for managing Non Tech Complaints. Key responsibilities will be to understand and Close the complaints within SLA’s and reduce repeat complaints. Root cause analysis and cause elimination for Churn is the key.
• Identify the reasons for complaint and reduce the Repeat complaints.
• Capture data required for Churn Analysis
• Meet SLA targets.
• Train the retail Service team to enhance knowledge and skills for doing a better job and share the feedbacks.
• Proactive quick actions in terms of reduce the flow of complaints.
• Capture the VOC and sensitize the respective teams with root cause.
Desired Profile • Good understanding and experience with Customer Care Systems, CRM, BP, Metasolv etc.
• Strong Analytical skills
• Good communication and interpersonal skills
• Very Strong customer orientation
• Motivation skills
• Commitment
• Good process knowledge
• Innovative and Creative approach
Experience 4 - 8 Years
Industry Type Telcom/ISP
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Location Hyderabad / Secunderabad
Keywords Compliance management
If you meet the above mentioned criteria, apply online
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