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Manager Training and Quality - Indore

JobsCafe.com
Experience :  6 - 10 Years

Location :   Indore

Industry Type :  BPO/ITES

Functional Area :  ITES/BPO/KPO, Customer Service, Ops.

Job Description

Lead, coordinate, and Manage the entire gamut of process Training and Quality for Indore centre

Desired Candidate Profile

The holder of this position is responsible for the overall evaluation of Quality Management System for the processes handled by her/him. The role includes ensuring customer satisfaction through adherence to client contractual requirements and suggesting appropriate training/corrective actions to overcome shortcomings.

The holder of this role is responsible for setting up of the training resources & infrastructure, identifying training needs and meeting training requirements, thus contributing to the successful operation of the Contact Center and maximizing service delivery to our customers.

Keywords :  Process Training, Quality


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