Customer Support Cell ExecutiveJobsCafe.com Job Description Summary:
Being a 360 degree contact point for the customer. Connecting with existing customers, taking complaints, queries & selling over the phone. Help build new markets
Department: Corporate Communications
Reporting to: Team Leader
Details:
* Taking Inbound Calls
* Sending correspondence to various internal and external contact points
* First point resolution for the customers and coordinating with different departments to provide excellent customer service.
* Ensuring all customer complaints are resolved.
* Ensuring customer delight at each contact.
* Making Outbound Calls – to create leads, follow up on a sales query, inviting them for various Bose run programs, generating sales leads
* Sending mailers, e-mail blast, follow up calls on existing customers
* Selling Bose home audio products over the phone
* Making courtesy calls to existing customers.
Desired Profile Experience : 1 - 2 years
Education Profile: Graduation
Special Course:
Computer Literate
Travel Required: Not Required
Personal Attributes:
* Willingness to learn and work
* Good telephonic and communication skills
* Should be flexible with work timings
Experience 1 - 2 Years
Industry Type Consumer Durables
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Location Delhi
Keywords Customer Support, Executive, Making Outbound Calls
If you meet the above mentioned criteria, apply online
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