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Technical Support Associates

JobsCafe.com
Experience :  1 - 4 Years

Location :   Bengaluru/Bangalore

Industry Type :  BPO/ITES

Functional Area :  ITES/BPO/KPO, Customer Service, Ops.

Job Description

We have openings for a US technical inbound process, at the Technical Support Associate level, we would look at candidates who have –

Bachelors Degree / Diploma Engineering with

Advance troubleshooting skills for at least one of the following:

-Computer Desktop, including Internal Hardware

-Computer Laptop, including Internal Hardware

-One of the Operating systems from the following:

-Windows 98, Me, 2000, XP Home, XP Pro

-Peripherals like Printers, Scanners and Multifunction Devices

-Virus eradication including Manual Virus removal

-Networking

-Willing to work in shifts, rotating as schedule requires.

Eligibility

-UG+12 mths exp / grad with min 6 months experience

-UG+18 mths / grad with 6-12 months experience

-UG+24 mths / grad with 13+ mths experience

HR Recruitment.

Desired Candidate Profile

-Basic knowledge of computers, laptops, operating systems and computer hardware.

-Speech clarity, voice clarity, good pronunciation and should not have a strong MTI (Mother Tongue Influence).

-Strong customer service skills: empathy, listening, enthusiastic, patience, reasoning and problem-solving skills.

HR Recruitment.

Keywords :  Desktop,Laptop Trouble Shooting.


If you meet the above mentioned criteria, apply online

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