TIM Voice Engineer JobsCafe.com Job Description Should be able to manage the Sites independently
Responsible for the effective utilization of the EPBAX resources
Resolve the various voice infrastructure related issues.
Manage customer escalations
Manage Co-ordination with Service Providers
Improve process efficiency, quality of service delivery & customer management
Experience in Communication Technology is essential
Experience in TDM and IP telephony domain.
Desired Profile Hands-on troubleshooting skills (L1/L2) on EPABXs, PABXs, and other associated products such as CMS, AES, voice loggers & dialers etc
• The products to be supported are Avaya PBX/ACD, Ericsson EPBAX, Nortel PABX with IP & TDM Telephony.
• Ability to interact with technical team and customer to arrive at a resolution
• Good troubleshooting & Analytical skills
• Experience in migration of TDM to VOIP technology
• Experience on Voice loggers – NICE, Verint
• Worked in support environment and flexible for 24x7
• A typical voice support resource supporting a BPO / Call Centre enterprise kind of environment with S8730, S85XX, S83XX and Nortel PBX/ACD
Experience 3 - 7 Years
Industry Type IT-Software/ Software Services
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Location Bengaluru/Bangalore
Keywords PBX, Telephony, VOIP, TDM, IP, Avaya PBX, Avaya ACD, NICE, Verint
If you meet the above mentioned criteria, apply online
How To Apply- If you have not registered in Naukri.Com
Click here to Post Your FREE Resume
OR
If you have registered in naukri.com, click here
Techmahindra Recruit IT Graduates