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Customer Care Officer

JobsCafe.com
Experience :  0 - 4 Years

Location :   Gurgaon

Industry Type:BPO/ITES

Functional Area:ITES/BPO/KPO, Customer Service, Ops.
 
Job Description

-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

-Listen attentively to customer needs and concerns; demonstrate empathy.

-Clarify customer requirements; probe for and confirm understanding of requirements or problem.

-Meet customer requirements through first contact resolution.

-Confirm customer understanding of the solution and provide additional customer education as needed.

-Prepare complete and accurate work and update customer file.

Desired Candidate Profile

-Candiate should be a Graduate; (10+2+3)

-Excellent Communication Skills

-Knowledge of basic computer operations.

-Flexible with rotational shifts and 24/7 work environment, as needed

-Courteous with strong customer service orientation

NOTE:Interested candidates can call 9999111942 to get the interview scheduled.
 
Note: Freshers can also apply.
 
Company Name:CONVERGYS India Services Pvt Ltd

Executive Name:Shailja
 
Telephone:
91-9999111942
 
Keywords :  Customer care officer, Customer Care Executive, Customer Support,

CCE,CCO, Customer Care
 

If you meet the above mentioned criteria, apply online

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