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Dell International Services    
 
JobsCafe.com 
Experience :  0 - 4 Years

Location :   Bengaluru/Bangalore

Industry Type :  BPO/ITES

Functional Area :  ITES/BPO/KPO, Customer Service, Ops.
 
Job Description

Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Identify and provide input on unique or recurring customer problems.
Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.

Desired Candidate Profile

Process: Technical Support / Sales/ Customer care (Voice process)

Shift: US Shift

Key Skills:

Flawless Communication skills and Good Accounting and Financial Knowledge.

Qualification and Experience Required:

Bachelor Degree with 0-4 yrs of Exp (BE < 65%)

PG with 1+yrs of call centre experience

Undergraduates with 2yrs of Exp/ Undergraduates with 1yr of International Call Centre Exp

Keywords :  technical support, tech support, csr, tsr, cse, tse, customer service, customer care, customer

support,BPO, call centre


If you meet the above mentioned criteria, apply online

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