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Experience :  0 - 2 Years

Location :   Pune

Education :  UG - B.A - Any Specialization,B.Arch - Architecture,B.B.A -

Management,B.Com - Commerce,B.Ed - Education,B.Pharma - Pharmacy,B.Sc - Any

Specialization,B.Tech/B.E. - Any Specialization,BCA - Computers,BDS - Dentistry,BHM

- Hotel Management,BVSC - Veterinary Science,LLB - Law,MBBS - Medicine
 
PG - Post Graduation Not Required

Industry Type :  BPO/ITES

Role: Associate/Sr. Associate -(NonTechnical)

Functional Area :  ITES/BPO/KPO, Customer Service, Ops.
 
Job Description

Responsible for customer service turnaround within set time frames.

Minimize customer dissonance, optimize charge out and cost per transaction.

Monitor customer satisfaction levels and participate in developing improvement plans.

Maintain customer and vendor databases.

Implementation of new negotiated facilities services and programs.

Ensure accurate documentation of customer profiles.

Handle written customer correspondence on behalf of operations.

Communicate with operations staff on client issues, policy change etc.

Desired Candidate Profile

Eligibility Criteria:

Age: 18 to 45 years

Education :  UNDERGRADUATES/ GRADUATES

MCM/MCA/PGDCA/MBA/BE/Btech NEED NOT APPLY

BE/BTECH with 1 year of irrelevent work experience can apply for Voice process

Experience :  FRESHERS can also apply

PROCESS DETAILS: VOICE/ NON VOICE Process involving NIGHT SHIFTS as work hours.

Incase you fulfill the above criteria kindly walk in @ the address mentioned below between 11AM and 6PM:

Venue

Wipro BPO (Monday to Saturday)
FC Annex, 1215,
hivajinagar,
Landmark: Lane opposite Fergusson College Gate 2
Lane adjacent to Hotel Savera
Next to TATA CAPITAL

Documents to be carried for the interview:

2 passport size photographs in color

2 printed copies of your resume

1 photo identity proof (original + photocopy)
 

CANDIDATES WHO HAVE APPLIED IN THE LAST 1 MONTH NEED NOT APPLY

Keywords :  AIRLINES,CSA, CSO, CSE, CSR, CCA, CCO, ASSOCIATE, CALL CENTRE, BPO, VOICE,

 INTERNATIONAL BPO, INBOUND, OUTBOUND, NIGHT SHIFT,BACK OFFICE, NONVOICE