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Virtual Relationship Manager

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Job Description

Description:

Growing and deepening customer relationships through effective relationship management,

Interacting and understanding customers profile and their needs.

Focus on the analysis and satisfaction of customers financial needs and objectives.

Understanding of all Consumer Banking products.

To meet the cross-sales & revenue targets by promoting Consumer Banking products through a proactive, professional and compliant sales approach and increase the PE of his/hers portfolio.

Maintain and improve upon the service delivery of the Portfolio customers

Adhere to Key deliverables with focus on

Footings growth of the portfolio

Complaint Resolution

Customer Satisfaction Index

Adherence to Quality Benchmark

Mandatory Audit Requirements

Financials :

Growth of Footings Assets.

Growth of Footings Liability CASA balances.

Growth of Footings Liability Term Deposit.

Achieving month on month ER Targets.

Ensure 100% documentation on system of all communication with the customer.

Customer Relationship Building :

Ensure complaint resolution in agreed TAT.

Ensure minimum % of the VOC score is achieved.

Provide professional customer service to achieve a high percentage of customer satisfaction and retention.

Manage the portfolio to de-risk against attrition and achieve stability of Portfolio.

Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.

Serve as the one-point contact to the Portfolio customers

Training & Development :

Keeping up to date with the Socio-economic developments in UAE and Middle-East through Internet, Magazines and Newspapers

Effective usage of Know Me Lab (De-tox Centre, Call Bank self evaluation, Customer Profiling, Call Calibration Coaching)

Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.

If you are interested in this opening, walkin with your resume anytime between 10 am - 12 noon from Monday - Thursday for an interview in the below mentioned

venue:

Scope International
Asia Reception
1,Haddows Road
Nungambakkam
Chennai - 600006
Opp to Shastri Bhavan

Contact Person : Veena.V

Qualifications:
Essential Skills/ Aptitude:

Excellent communication skills both verbal and written

Extrovert by nature

Having sales and service background

Passion for building relationships

Knowledge of other languages like Hindi/Malayalam/Arabic would be highly appreciated

Develop and maintain solid client/customer relationships and retain existing relationships

Salary/Benefits: Salary commensurate with experience

Job Location :   Chennai, N/A

Job Number: 1576

Company URL: http://[HIDDEN TEXT]

Company Name Scope International Private Limited

Location Chennai

Experience 0 - 2 years

Category Call Centre, BPO, Customer Service
 
Role Customer Service Executive (Voice)