CareerEnclave.Com - Jobs India

Technical Support Officer

JobsCafe.com
Experience :  0 - 3 Years

Location :   Gurgaon

Education :  UG - Any Graduate - Any Specialization
 
PG - Post Graduation Not Required

Industry Type :  BPO/

Role: Associate/Sr. Associate -(Technical)

Functional Area :  ITES/BPO/KPO, Customer Service, Ops.
 
Job Description

-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

-Listen attentively to customer needs and concerns; demonstrate empathy.

-Clarify customer requirements; probe for and confirm understanding of requirements or problem.

-Meet customer requirements through first contact resolution.

-Confirm customer understanding of the solution and provide additional customer education as needed.

-Prepare complete and accurate work and update customer file.

Desired Candidate Profile

-Candiate should be a Graduate; (10+2+3)

-Excellent Communication Skills

-Knowledge of basic computer operations and dial-up connections.

-Flexible with rotational shifts and 24/7 work environment, as needed

-Courteous with strong customer service orientation

Walk in at the following venues for interview between 12PM to 5PM Monday to Saturday :

GURGAON: DLF Atria Jacaranda Marg, DLF City, Phase-II

CONNAUGHT PLACE:

Venue
1202, Akashdeep Building,
Barakhamba Road (Near Metro Station)

PITAM PURA:

 404, B-09 ITL Twin Tower,
 Netaji Subhash Place,
 Near Bikanerwala

Note: BE/B.tech freshers are not eligible. However, B.tech/BE graduates with minimum 6 months of BPO experience may apply

Applicants should carry 2 copies of the resume, 3 passport size photographs and all the original certificates for education and employment at the time of the interview.

PLEASE MENTION SHAILJA(HR) ON THE TOP OF YOUR RESUME.

Keywords :  Technical Support Officer, Technical Support Executive