IT Helpdesk Analyst JobsCafe.com Job Description PRIMARY RESPONSIBILITIES
1. Provide best-in-class first line support (Operating system, network access, productivity tools, business applications, printer connectivity etc.) to NCR and Teradata associates
2. When a problem is reported, the Help Desk analyst must identify the symptoms, analyze root cause, review Knowledge Base instructions and provide appropriate information to resolve the issue.
3. Responsible for escalation and co-ordination with other centres of expertise (e.g. Network Ops team, application support teams, etc).
4. Follow-up with Level 2 support teams for timely completion of tasks.
5. Engage third-party vendors like Canon, Dell, etc. for hardware issues.
ADDITIONAL RESPONSIBILITIES
1. Agents can be asked to assist in testing of new applications and provide feedback.
2. Agents will provide input to the Knowledge Specialist as and when required.
Desired Profile PRIMARY RESPONSIBILITIES
1. Provide best-in-class first line support (Operating system, network access, productivity tools, business applications, printer connectivity etc.) to NCR and Teradata associates
2. When a problem is reported, the Help Desk analyst must identify the symptoms, analyze root cause, review Knowledge Base instructions and provide appropriate information to resolve the issue.
3. Responsible for escalation and co-ordination with other centres of expertise (e.g. Network Ops team, application support teams, etc).
4. Follow-up with Level 2 support teams for timely completion of tasks.
5. Engage third-party vendors like Canon, Dell, etc. for hardware issues.
ADDITIONAL RESPONSIBILITIES
1. Agents can be asked to assist in testing of new applications and provide feedback.
2. Agents will provide input to the Knowledge Specialist as and when required.
Experience 0 - 3 Years
Industry Type BPO/ITES
Role Associate/Sr. Associate -(Technical)
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Location Mumbai, Mumbai Suburbs, Navi Mumbai
Keywords Technical
If you meet the above mentioned criteria, apply online
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