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Technical Support Executive

JobsCafe.com
Experience :  0 - 2 Years

Location :   Bengaluru/Bangalore

Industry Type :  BPO/ITES

Role: Associate/Sr. Associate -(Technical)

Functional Area :  ITES/BPO/KPO, Customer Service, Ops.

Job Description

Job profile includes taking inbound calls.

Should be able to troubleshoot technical queries of US clients

Should be comfortable with night shifts.
 
Should have a flair for Customer Service.

Desired Candidate Profile

Any Bachelor's degree.

Undergraduates should have a minimum work experience of >=12 months international call centre experience.

Potential candidates should not have Backlog in graduation.

Note: BE / B Tech less than 60% are eligible, candidates with more than 60% in BE/ B Tech should have at least 1 yr experience with International Call Center.

Tech knowledge:

- Should have worked on Windows Operating Systems (98, 2000, XP). Experience on windows vista is a plus.

- Should have some experience/idea about installing or uninstalling software/programs in Windows (Just MS Office knowledge is not sufficient)

- Should have basic computer hardware knowledge (understand connections, communication ports, cables, connectors etc)

- Should understand basic terms and definitions like RAM, memory capacity, minimum system requirements, device drivers, data transfer etc

- Should be aware of new technologies - wireless, blue tooth, network, antivirus, spy ware etc (In depth knowledge not expected)

Language Skills:

- Neutral accent. Strong MTI is not trainable.

- Grammar / Sentence Structure should be good.

- Fluency while communicating is necessary.

- Comprehension is important. (Ability to read and comprehend information)

We are looking at people ready to move into Process Training post recruitment.

Keywords :  Bpo,ites,voice,technical,call center,technical support executive
 

If you meet the above mentioned criteria, apply online

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