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Customer Care Officer - Domestic

JobsCafe.com
Experience :  0 - 4 Years

Location :   Gurgaon

Industry Type :  BPO/ITES

Role: Associate/Sr. Associate -(NonTechnical)

Functional Area :  ITES/BPO/KPO, Customer Service, Ops.

Job Description

-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

-Listen attentively to customer needs and concerns; demonstrate empathy.

-Clarify customer requirements; probe for and confirm understanding of requirements or problem.

-Meet customer requirements through first contact resolution.

-Confirm customer understanding of the solution and provide additional customer education as needed.

-Prepare complete and accurate work and update customer file.

Desired Candidate Profile

Convergys is hiring for a domestic sales based inbound voice process.

Eligibility criteria is as follow:-

-Candiate should be a Graduate; (10+2+3)

-Good communication skills in English

-Should be well versed with Hindi language

-Knowledge of basic computer operations.

-Flexible with rotational shifts and 24/7 work environment, as needed(70% probability of day shifts)

-Courteous with strong customer service and sales orientation

NOTE:

Interested and eligible candidates can Walkin for the interview at following venues between 12 - 5 pm

GURGAON:  DLF Atria Jacaranda Marg, DLF City, Phase-II

Venue

CONNAUGHT PLACE: 1202,
Akashdeep Building,
Barakhamba Road (Near Metro Station)

Venue

PITAM PURA: 404,
B-09 ITL Twin Tower,
Netaji Subhash Place,
Near Bikanerwala

Note: Freshers can also apply.   

Applicants should carry 2 copies of the resume, 3 passport size photographs and all the original certificates for education and employment at the time of the interview.

PLEASE MENTION SHAILJA(HR) ON THE TOP OF YOUR RESUME.

Keywords :  marketing executive, sales executive, business development executive,

corporate sales, direct sales, mba fresher


If you meet the above mentioned criteria, apply online

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