Systems Engineer/Sr.Systems Engineer - WindowsJobsCafe.com Job DescriptionWork Profile:
Looking for Windows Systems Engineer/Sr.Systems Engineer
Experience : 1 - 4 yrs
Job Location : Mumbai
Designation/Role: Windows Systems Engineer/Sr.Systems Engineer
Desired Profile:Perform ticket triage for Break/Fix and Incidents. Triage activities include:
Ticket enters queue and is scrubbed for:
§ Ticket type, Inc/MAC, and is coded accordingly
§ Details; such as work window, special instructions, number/type of device(s) or cables
§ Ensure all information necessary to start work is present
§ Ticket is not a duplicate – duplicates are immediately coded and routed back to the sender
§ Determine whether ticket is workable, code accordingly
§ If ticket is not workable, follow escalation process for ticket type
§ Add ticket title information, add any necessary coding or diaries
Provide quality operational support to the – Wintel server, including the following task responsibilities:
Add OS level accounts
Perform server updates
IPAK/Hotfix/Security Patch processes
Power down servers
Reboot servers
Create VIP in Microsoft iAdmin tool
Perform server renames
Perform Wintel server rebuilds
Software configuration per customer requests
Server OS upgrades
Regular project reporting on weekly status, issues and concerns.
Escalation of any issues, logging and tracking them to closure.
Resolution of any issues through mutual discussion and agreement.
Experience and Skill set:
Working knowledge of Microsoft environment.
Working knowledge of Active Directory, DNS, DHCP, WINS, HTTP, and SSL deployments.
Basic understanding of routing protocols (BGP, OSPF, EIGRP, RIP, IPX, TCP/IP, etc) and VPNs.
Basic understanding of "netline" command parameter
Basic understanding of application related services (ODBC, TNS, TFP, etc...)
General understanding of Microsoft clustering
Working knowledge of "Vmware" preferred
- Experience on ticketing tools desirable.
- Communication skills have to be good, especially written
- Strong ability to understand & follow documented processes.
- Flexibility to work 24/7 in shifts.
Company Name
SIEMENS
Location Mumbai
Experience 1 - 4 years
Key Skills "Windows","ADS","MCSE","MCSA"
Category Software, Hardware, EDP
Role Other Software/Hardware/EDP
Industry IT/ Computers - Software
If you meet the above mentioned criteria, apply online
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