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Desktop/Laptop Corporate Support Openings in Dell India(Day Shift)

JobsCafe.com
Experience :  2 - 4 Years

Location :   Bengaluru/Bangalore

Industry Type :  IT-Hardware & Networking

Role: Associate/Sr. Associate -(Technical)

Functional Area :  ITES/BPO/KPO, Customer Service, Ops.

Job Description

Job Description:
 
Responsible for providing telephone/email/chat Support for Commercial Business segment - diagnostic technical support of Client Products - Desktop, Laptop and workstation and various software applications (Windows, LINUX)
Answers questions about installation, operation, configuration, customization, performance, and usage of assigned products i.e. END TO END HARDWARE
Business Compliance - Verifies warranty , Data Integrity , entitlement and determines appropriate action
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
Documentation of the problems to support solution database for diagnostics and solution implementation. - END TO END CASE MANAGEMENT
Inbound & Out Bound Call / email 
Client Support - Core Hardware technologies Desk Top & Laptop , Basic , RAID TECHNOLOGIES, INTEL x86 technology , Architecture Knowledge, Network CONCEPTS,FIBRE TECHNOLOGIES
Third Party Vendor ( Hardware / Software - Intel , Adobe , MS ) Colabrative Support
 
Desired Candidate Profile

Job Description:
 
Responsible for providing telephone/email/chat Support for Commercial Business segment - diagnostic technical support of Client Products - Desktop, Laptop and workstation and various software applications (Windows, LINUX)
Answers questions about installation, operation, configuration, customization, performance, and usage of assigned products i.e. END TO END HARDWARE
Business Compliance - Verifies warranty , Data Integrity , entitlement and determines appropriate action
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
Documentation of the problems to support solution database for diagnostics and solution implementation. - END TO END CASE MANAGEMENT
Inbound & Out Bound Call / email
Client Support - Core Hardware technologies Desk Top & Laptop , Basic , RAID TECHNOLOGIES, INTEL x86 technology , Architecture Knowledge, Network CONCEPTS,FIBRE TECHNOLOGIES
ThirdParty Vendor ( Hardware / Software - Intel , Adobe , MS ) Colabrative Support

Candidate Profile:
 
Provide First-level Technical Support on hardcore operational or maintenance of PC computers and /or peripherals using available tools.
Should have worked on Laptops, Desktops or Work station.
Graduation Must
MCSE, A+ Certificate, CCNA etc Certification would be an added advantage.

Keywords :  Desktop Support, Laptop Support, Workstation Support


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