Technical Support Executive Openings in DELL Contact :Deniz 9845915793JobsCafe.com Experience : 0 - 3 Years
Location : Bengaluru/Bangalore
Industry Type : BPO/ITES
Role: Associate/Sr. Associate -(Technical)
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Job DescriptionProvide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Identify and provide input on unique or recurring customer problems.
Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.
Desired Candidate ProfileProcess: Technical Support / Sales/ Customer care (Voice process)
Shift: US Shift
Key Skills:
Flawless Communication skills and Good Accounting and Financial Knowledge.
Qualification and Experience Required:
Bachelor Degree with 0-4 yrs of Exp (BE < 65%)
PG with 1+yrs of call centre experience
Undergraduates with 2yrs of Exp/ Undergraduates with 1yr of International Call Centre Exp
Keywords : tTECHNICAL SUPPORT , VOICE PROCESS, CALL CENTRE, LAPTOP SUPPORT, TECHNICAL
SUPPORT, VOICE PROCESS, CALL CENTRE, LAPTOP SUPPORT, TSR, TSA, TSE, Tech Support,
TECHNICAL SUPPORT SPECIALIST, TECHNICAL SUPPORT ANALYST, TECH SUPPORT
If you meet the above mentioned criteria, apply online
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